All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
This website is owned and operated by Hoto Stainless Steel Industries Sdn Bhd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
Hoto Stainless Steel Industries Sdn Bhd may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in MYR – Malaysian Ringgit and all charges will be processed in Malaysian Ringgit.
All prices listed on this website are subject to confirmation. Hoto Stainless Steel Industries Sdn Bhd will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.
Hoto Stainless Steel Industries Sdn Bhd reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Hoto Stainless Steel Industries Sdn Bhd will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Hoto Stainless Steel Industries Sdn Bhd will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery Hoto Stainless Steel Industries Sdn Bhd will notify its customers within 5 business days.
Once Payment has been received and processed, goods will be delivered, please allow 7-10 business days.
Hoto Stainless Steel Industries Sdn Bhd will deliver to addresses within West Malaysia only. Goods will not be shipped internationally.
Hoto Stainless Steel Industries Sdn Bhd is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.
In order to protect you and Hoto Stainless Steel Industries Sdn Bhd from fraudulent transactions, Hoto Stainless Steel Industries Sdn Bhd may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. Hoto Stainless Steel Industries Sdn Bhd also reserves the right, at its discretion, not to deliver items ordered or purchased on this website to certain addresses.
Defective items will be replaced. Hoto Stainless Steel Industries Sdn Bhd will not process refunds for incorrect purchase or change of mind. All refund requests need to be made in writing to firstname.lastname@example.org within 7 days of purchase.
In the event that Hoto Stainless Steel Industries Sdn Bhd chooses not to deliver an item, you will be notified by email and any amount charged to your credit card will be refunded.
- We only deliver within West Malaysia
- All deliveries are sent with registered couriers and must be signed for at time of delivery.
- Delivery address cannot be changed once order(s) has been delivered.
- If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
- If you are not home at the time of delivery additional delivery charges may apply.
- Order cannot be cancelled once order has been delivered.
- Delivery time may vary depending on your location, please allow 7 – 10 days for delivery.